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Objective
To obtain a position in computer technology that will challenge and enhance my knowledge base.
Qualifications
Technical
Proficient in maintaining file system and structure through regular backups and systems diagnostics and general hardware/software maintenance; repairing disk drive failures, hardware conflicts and software configurations; upgrading PCs and Suns with new software and a variety of hardware including memory chips, modems, network cards and Internet access links; also able to repair general electronic component failure.
Programming
Strong background with DOS, MacOS, UNIX, Vax/VMS WindowsNT and Windows95 operating system platforms. Languages include: ANSI C, Prolog, LISP, Turbo C++, Turbo Pascal, Cobol, VAX 11 Assembly, Basic, Modula-2, UNIX C Shell scripting, PERL5.0, and HTML.
Networking
Engineering with Novell 3.12+, Solaris
2.4+ Extensive experience with TCP/IP, IPX/SPX, DHCP, SNMP, bootp, dns, E-mail
administrative support and cross platform compatibility, ethernet
and FDDI protocols.
Experience
Matthew Bender & Company,
Albany, NY
4/96-Present
Systems Programmer
Design and maintain network for 500 local users and support for 2000+ nodes in remote offices. Support and configuration of network equipment such as Cisco routers from 7515 and RSM, down to 2500 using IOS 10+, Cisco Catalyst 5000 series, Synoptics 3000 and 5000 hubs, Bay Networks and 3com switches et al. Network diagnostics with HP OpenView, SunNet Mngr, CiscoWorks, Bay's Optivity, and Network Associates Sniffer. Assist in UNIX administration of Sun servers running Solaris 2.4+
HelpDesk Coordinator
Provided end users with first level
phone support. Administrative support for users of Solaris, Banyan
and Novell systems and helped users utilize the mainstream PC
software accordingly (e.g. Office, Windows, Netscape). Daily
operations of ethernet links, Internet access, software installations
and technical documentation of routine HelpDesk calls.
Assisted with the Infrastructure Intranet pages
The Sports Wire, Inc., Delmar, NY
8/95-3/96
Head of Customer Service
Co-created, designed, implemented
and maintained electronic bulletin board system available through
the company's World Wide Web connection. Authored and maintained
extraneous web pages. Engineered Novell 4.11 network currently
in use. Other duties included training customers for Internet
connection and phone based customer support.
IBM/Technology Service Solutions,
Albany, NY
9/93-10/94 & 1/95-8/95
Customer Engineer and End User Equipment Specialist
Phone diagnostics and on-site repair
of PC's, printers and controllers under service contract.
Education
State University of New York at Albany, Albany, NY
1993-1995
Computer Science and Mathematics
Schenectady County Community College, Schenectady, NY
1992-1993
Computer Science
Rochester Institute of Technology, Rochester, NY
1989-1991
Computational Mathematics
References Exceptional business and personal references available upon request